Does your company need a state-of-the-art telephone system with a 99.9% call quality guarantee?

The Telegate Business Network was designed and built exclusively for business customers. Our VoIP phone system delivers High Definition (HD) codec ensuring an incredible clarity of sound not previously even possible. Our customers are immediately impressed by the crystal sharpness of our call quality and we know you will be too.

Concerns that VoIP may not offer a reliable solution for constant phone service is another impediment to companies moving into the hosted cloud communications arena. We understand how important a reliable telecommunications system is for your business, for many of our customers it is business critical.

In addition to our business grade High Definition Call Quality, the Telegate official Uptime Reliability Score of 99.9% provides complete peace of mind in terms of reliability and business continuity.

99.9% Guaranteed Call Quality

Unlike other VoIP companies, at Telegate we believe reducing your businesses telecommunication costs does not mean you sacrifice on the quality of your service, and to prove this, we have developed the Telegate Voice Quality Guarantee.

We Guarantee That You Will Not Be Able To Tell The Difference In Voice Quality Between Telegate and Your Existing Fixed Line Provider.

But to show how confident we are, we will provide the following for any customer not 100% satisfied with the voice quality of the Telegate service:

• Allow them to leave their contract without any additional termination fee or penalty.
• Refund 100% of the purchase price of any hardware purchased from Telegate.
• Refund 1 month line rental.
• Give you a $100 gift voucher for your trouble.

So why is it Telegate are the only VoIP Company in Australia to offer this guarantee?

• Since being founded in 2008, Telegate has not lost a single customer due to voice quality issues.
• A VoIP service is only as good as the internet connection being used. At Telegate, we include a high quality dedicated VoIP internet connection into the cost of our service. This unique aspect of our service is critical to the delivery of exceptional voice quality and is unique to Telegate.
• Our engineers spent over 4 years researching and developing the Telegate VoIP platform, ensuring unlike other providers, we are capable of delivering the exceptional voice quality.
• Unlike other VoIP companies, we invest heavily in our VoIP platform to ensure we keep up with the demands of our rapidly growing customer base. This continuous investment ensures the guaranteed ongoing quality of our service.
• Most of our customers come to us after being referred by an existing customer. As such, our business relies on delivering exceptional voice quality and service 24/7.

Harness the Power of VoIP

As technology solution providers, we believe in maximising the many new opportunities VoIP telephone systems enable. You will love our product range of more than twenty business solutions including:

• PABX Solutions such as our Hosted PBX that enables features such as Multi-Site Linking, Click2Call and Voicemail to Email
• Conferencing products such as Video Calling and Conference Bridges
• Call Management Solutions such as Voice Recording, Queue Management and Auto Attendant.
• Marketing and Lead Generation products such as Voice Broadcasting and TFax converting inbound faxes to email for simple distribution
• Contact Centre Solutions for sales and contact centres of all sizes including Voice Recording, Power Dialing, Instant Messaging and Contact Centre Management Consoles for monitoring and reporting.
• Mobile Solutions integrating Mobile VoIP and Fleet Mobile products.

Why We’re Different

• We have never lost a customer! That means we must be doing something differently!
• Our Australian Telephone Systems Network has been designed and built exclusively for business customers.
• Our VoIP 2.0 High Definition (HD) codec delivers you a state of the art voice quality and exceptional clarity that has not been possible before.
• Our market leading Official Uptime Score of 99.9% provides you with complete peace of mind.
• Our Australian based Customer Care Centre is available 24/7 because we know how important it is for you to be able to speak to someone quickly who knows your phone systems and can resolve any issues quickly.

Why our Platform Works Best

Most of our competitors around the world have started in the residential market and are now trying to adapt their telephone systems to satisfy business customers. These providers are forced to rely on their incumbent “multi-tenant” telephone systems on “shared resource” platforms.

To understand the issues a multi tenant solution presents, let’s use the example of a large multi-storey building with hundreds of tenants. In order to save money, all of the tenants, have to live under exactly the same conditions whether it suits them individually or not. The building manager has to find a room temperature and water pressure that he thinks will generally suit most people but the tenants lose the ability for example to adjust the temperature for their individual apartment or to turn the lights off when they want to.

Telegate Dedicated Private Server Solution

The Telegate difference is that our phone system provides you with a premium “Private Server Solution”. Our Virtual Private Server solution is a resource dedicated exclusively to you. It allows us to provide you with many additional business VoIP benefits such as complete customisation, bespoke reporting and individual redundancy solutions that meet the requirements of your business.

It is this competitive advantage that has won clients over time and time again and explains why we win so much business from other VoIP providers.