Call Management -
The Front Line to Your Business

When customers call your business, you are immediately judged by the way the call is managed.

We understand that in competitive times it is so important to present your business professionally and efficiently – to maximise resources while ensuring the business is presented in the best possible light.

Telegate Call Management Solutions are therefore all designed to achieve two things for your business:

• Present your business professionally to the outside world
• Use technology to improve efficiency and compliance

Present Your Business Professionally

They say you only get one shot at a first impression and the same applies to your Communications system.

Telegate have integrated a number of solutions to ensure your business stands above your competitors in effectively and professionally managing your calls:

Efficiencies of Auto Attendant

Improve the efficiency of your office by directing customers and suppliers quickly and efficiently to where they want to go without the need for receptionist intervention.

Telegate Auto Attendant provides an IVR (Interactive Voice Response) menu that presents the caller with options for call transfer and provides efficient direction to the right location. Telegate provide professional voice over services to ensure your business is presented in the right way.

The Telegate Auto Attendant includes other benefits and features such as ACD (Automatic Call Distribution) Call Routing, Queue Management, Skill Based Routing, Line Hunts, Time of Day and After Hours Routing.

For more information on Telegate Auto Attendant, Click Here

Big Savings through Reception Solutions

If your customer wants to speak to a “real” person, then let’s make that experience as professional and efficient as possible too.

Through Telegate Reception Plus , one receptionist can efficiently manage inbound calls for multiple offices around the world from one web based panel visibly seeing who is available and integrating with Outlook and Email for messaging.

All company extensions are visible on Reception Plus . The receptionist is able to see the live status of every extension including who is talking to whom, call durations, held calls, queued calls etc. The receptionist is able to transfer calls directly to destination extension, voicemail or external numbers, manage and visualize parked calls.

The solution allows real time search and filter of extensions (which is great for large companies with hundreds of extensions). Reception Plus is web hosted meaning that the receptionist can open up the browser and manage the phone system from anywhere in the world with Internet connection.

Reception Plus is a great cost saving solution particularly for companies with multiple sites as one receptionist can manage the entire system with great efficiency.

For more information on Reception Plus, Click Here

Queue Manager improves customer experience

If your inbound callers need to wait, ensure you give them the best experience possible and avoid frustration by keeping them informed and entertained.

Telegate Queue Manager is a great tool to improve inbound call retention.

Fully integrated into the Telegate VPBX the Telegate Queue Manager keeps the on hold caller informed and updated. Options include:

• Position Advisor: Informing the caller of their position in the queue,
• Pacifier Messages: Regularly thanking the caller for holding an
• On hold promotions: Enabling current promotions and advertisements to be played to callers while they wait.
• On hold music: The right music can relax and entertain callers while they wait

For more information on Telegate Queue Manager, Click Here.

First Impressions Count – Professional Voice Over

It is often overlooked that for many customers, your telephone system is the primary window to your business and it is therefore very important that you get it right.

Telegate provide a range of Professional Voice Over Solutions to ensure your company is presented in the most professional way.

For more information on Telegate Professional Voice Over Services, Click Here.

Voice Recording – Security, Training, Compliance

Telegate provide a range of fully integrated voice recording solutions for training, security or compliance purposes. Record all calls or just parts of calls. All recordings can either be stored on Local drives or you can utilise our hosted and fully managed Telegate server solutions.

Telegate Voice Recorder is an enhanced voice recording solution designed for any business that needs all or part of its calls recorded. The solution is commonly used for security or training purposes and is also designed for Compliance recording requirements.

Telegate Voice Recorder options vary from recording all calls automatically through to on-demand “click to record” options.

For more information on Telegate Queue Manager, Click Here.