Contact Centres – Small or Large
Drive Efficiencies through Completely Integrated Solutions

Contact Centre Solutions Suite

As one of the fastest growing technology companies in the country, Telegate is very proud of its Contact Centre Solutions Suite, its product and software development channel and most of all, its commitment to quality customer care – evidenced by the fact that we have never lost a customer!

HD Clarity, Business Grade Reliability

Telegate also owns an Australian Communications Network delivering high definition (HD) Voice over Internet Protocol (VoIP) unified communications to the Australian Call Centre industry.

The Telegate Australian Network has been designed and tested specifically for Call Centre users to deliver voice, mobile, data and Internet traffic with the highest level of performance and security. The company has a developed an extremely stable environment offering 99.91% call quality guarantee.

Small Sales Team to International Call Centres

Whatever your inbound or outbound activity is and regardless of users, we have a solution that is right for you. Our client’s range from small outbound sales teams through to very large ASX listed Financial Service Call Centres.

Tools to Manage a Better Contact Centre

As a dedicated Australian Contact Centre Partner, a whole range of products have been developed to maximise the efficiencies and performance of your call centre.

In addition to supplying exceptional call cost savings, the Telegate Call Centre Solution Suite includes a whole range of integrated products to improve the Function, Management, Reporting, Efficiency, Communication Channels and Compliance of your Contact Centre.

The following is a list of Telegate Products designed specifically for the Contact Centre Environment.

Please take a moment to review the product range or call us now and we will guide you through the products one by one and determine what is right for your business. Call Now 1300 TELEGATE

Telegate Contact Centre Solutions

• Telegate Virtual PBX – Upgrade to a state of the art telecoms solution with very little upfront cost and receive great “cloud solution” features and big cost savings. Click to Learn More
• Telegate SIP Fixed Line Replacement – Keep your existing telephone system but make significant savings by transferring calls over Telegate VoIP Connection.Click to Learn More
• Telegate Hybrid PBX - Keep your existing copper line connections and utilise the benefits of the Telegate Hosted VPBX. Click to Learn More
• Telegate Video Calling – Bring your employees, customers or suppliers closer by integrating Video Calling technology. Click to Learn More
• Telegate Hosted Voice Recording – A fully integrated voice recording solution for training, security or compliance purposes. Record all calls or just parts of calls. All recordings are stored on hosted and fully managed Telegate servers. Click to Learn More
• Telegate Local Voice Recording – A fully integrated voice recording solution for training, security or compliance purposes. Record all calls or just parts of calls. All recordings are stored on clients own hard drive / servers. Click to Learn More
• Telegate Integrated TFax – Receive faxes as emails and distribute efficiently to the right people already in electronic format for saving. Click to Learn More
• Telegate Click2Call – Improve the efficiency of your office by converting all telephone numbers on the screen to “click to call” options. One click and you are connected to your customer. Click to Learn More
• Telegate Power AutoDial – Power Dialers achieve great efficiencies for outbound call campaigns returning very quickly on the investment with ideal reporting. Click to Learn More
• Telegate Predictive AutoDial – Predictive Dialers achieve great efficiencies for outbound call campaigns by ensuring all active agents are fully productive at all times. Click to Learn More
• Telegate Voice Broadcasting – a pre-recorded message that can be then transmitted almost instantly to literally millions of numbers at the same time with the option to respond. Click to Learn More
• Telegate Team Leader – If your business includes outbound calling, this feature enables you to understand and report on the activity giving greater visibility to how hard people really are working and being able to help and guide better performance. Click to Learn More
• Telegate Contact Manger – If your business includes outbound calling, this feature enables you to understand and report on the activity giving greater visibility to how hard people really are working and being able to help and guide better performance. Advanced features and reporting suited to any Call Centre or business with outbound sales or customer service departments. Click to Learn More
• Telegate Contact Centre Basic – A simple to use, fully integrated Call Centre suite in a box! Click to Learn More
• Telegate Contact Centre Plus - Complete Contact Centre Solution in a box! All the features you need to run a state of the art contact centre (and a whole lot more!) all fully integrated. Click to Learn More
• Telegate Instant Messaging - Improve “immediate communications” between employees regardless of where they are in the world with fully integrated instant messaging.
• Telegate Queue Manager- : If your inbound callers need to wait, ensure you give them the best experience possible and avoid frustration by keeping them informed and entertained.
• Telegate SMS Gateway - A fully integrated SMS platform providing another alternative to a voice call. Quickly and easily update customers or employees with messages directly to their mobile. One text or one thousand at the click of a button.