Telegate Contact Manager

Telegate Contact Manager provides business managers and contact centre managers with tools to assist running a sales or customer service team.

Telegate Contact Manager gives business managers the ability to improve the performance and effectiveness of any employee dealing with customers on the phone.

• Reporting: Advanced Reporting Module
• Dial: for performing dials and originate calls
• Hang up: for hanging up any call
• Meet Me: for meet Me actions (mute/unmute/lock)
• Pick up: for picking up ringing calls
• Spy: for launching spy sessions
• Transfer: for performing transfers and transfers to voicemail
• Whisper: for launching spy sessions with whisper option
• Queue Manager: lets you add/remove/pause any queue member dynamically
• Queue Agent: lets you add/remove/pause yourself to any queue
• Phone Book: lets you use the phonebook for adding/removing entries
• Hang up self: for hanging up only your own extension calls

Benefit Summary: If your business includes outbound calling, this feature enables you to understand and report on the activity giving greater visibility to how hard people really are working and being able to help and guide better performance. Advanced features and reporting suited to any Call Centre or business with outbound sales or customer service departments.

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