Telegate Contact Centre Plus

The Telegate Contact Centre Plus is the ultimate Contact Centre Solution for businesses with one extension up to one thousand.

Contact Centre Plus can manage multiple site contact centre operations regardless of their global location. Functionality includes:

• Inbound and Outbound call management and reporting
• Agent reporting and management
• Call handling and scheduling
• Voice recording through Telegate Voice Recorder
• Predictive and power dialling through Telegate AutoDial
• Integrated Voice Broadcasting Technology through Telegate Voice Broadcast
• Call queue and allocation management
• Telegate Click2Dial

And a full suite of additional reporting functions to ensure your call centre is properly managed and running at full efficiency.

Contact Centre Plus can be integrated into most existing CRM’s or Telegate can provide a fully integrated and hosted CRM to meet your specific requirements.

Real time reporting on all operations, anytime, anywhere in the world ensures maximum productivity, improved customer experience and operational improvement to any call centre operation no matter how big or small.

Benefit Summary: Complete Contact Centre Solution in a box! All the features you need to run a state of the art contact centre (and a whole lot more!) all fully integrated.

To find out more about our range of products and how we can help your business, please Click Here